Multi-Course Certification Cancellation & Refund Policy
Enrollment cancellation requests must be submitted via e-mail to
[email protected]. Unless the school has discontinued the program of instruction, the student is financially obligated to the school according to the following:
(a) If cancellation occurs within 5 business days of the date of enrollment but before the first login, all monies related to the enrollment agreement shall be refunded;
(b) If cancellation occurs within 5 business days of the date of enrollment and one or more logins have occurred, EHI reserves the right to retain the Copyright Download License fees associated with the first course ($500). All other monies related to the enrollment agreement shall be refunded;
(c) If cancellation occurs after five business days of the date of enrollment and before the first login, all monies related to the enrollment agreement shall be refunded with the exception of the enrollment fee of $250;
(d) If cancellation occurs after five business days of the date of enrollment, but before the completion of the first lesson assignment, and one or more logins has occurred, all monies related to the enrollment agreement shall be refunded, with the exception of the following fees:
(1) The enrollment fee of $250. (2) Copyright Download Fees associated with the first course ($500).
(e) If withdrawal in writing occurs after the completion of the first lesson assignment but before 50 percent of the total lesson assignments are completed AND before 9 months from the date of the first tuition payment, the student shall be entitled to a pro rata refund of the tuition when the amount paid for the instructional program exceeds the charges owed to the school. In addition to the pro-rated tuition charge, EHI will retain the Enrollment Fee, Administrative Fees, Copyright Download License Fees, and any Account Restriction Fees (up to $250.00) or Account Inactivation Fees (up to $500) resulting from student failures to complete their monthly coursework as agreed and stay in communication with Student Success.
(f) If withdrawal in writing occurs after completion of 50 percent or more of the total lesson assignments OR after 9 months from the date of the first tuition payment (whichever scenario applies), the student shall be obligated for the tuition charged for the entire instructional program and shall not be entitled to any refund, including any Overtime fees (up to $500.00 per 6 months) resulting from student needs to extend their allotted course access beyond the 24 month time frame granted for coursework completion.
(g) If at any point during the student’s matriculation through any course or program hosted by the school, the student is expelled for disciplinary reasons relative to violations of the student handbook following due process with the leadership council, the student is financially obligated to the school according to the policies outlined above under Subsections (a) – (f).
(h) Note: At no point will a student receive a refund for discounts, scholarships, savings, or tuition credits awarded at the time of enrollment.
For cancellation under Subsections 1 (a)-(f), the “date of enrollment” will be determined:
(a) When enrollment occurs by a document exchange through a mail delivery service, the enrollment date shall be the date the enrollment agreement is signed by both the student and the authorized school official, whichever is first;
(b) When the enrollment occurs online, the date of enrollment will be the date the school receives: (1) The first tuition payment, (2) a copy of the enrollment agreement signed by the student and (3) the date the student is granted access to the program. In the event that the student does not complete the official enrollment agreement within 48 hours of receipt of the enrollment agreement, the date of the first tuition payment and date of access to the program will be considered the official enrollment date.
Notice: students are granted access to the Learning Management System immediately following receipt of the first tuition payment.
A student is entitled to receive a pro rata refund of refundable tuition charges if 50% or less of the program has been completed. The following criteria will be used to determine the amount owed to a student at the time of withdrawal/termination;
(a) The date of the student’s withdrawal/termination will be considered the initial date of their written request as time stamped in their email communication (or official expulsion) and will be used to determine the length of time enrolled in the program by determining the numerical difference between that date and the date of their enrollment as found within their Enrollment Agreement.
(b) The lesson in progress at the time of their written request (or official expulsion) will be considered participated in for the purposes of determining progress in the program at the time.
(c) Completion percentage will be determined using the length of time enrolled in the program (measured in days) or number of lessons participated in. The criteria that results in the higher completion percentage rate will be used to determine the refund. For example, if a student makes a formal request for withdrawal during day 32 but has completed 101 Lesson 10, then their completion percentage would be considered to be 20% and their refund percentage would be 80% of refundable tuition (total tuition received less Enrollment Fees, Administrative Fees, & Download Licensing Fees).
(d) Refundable tuition charges do not include any non-refundable fees, such as the enrollment fee, administrative fees, copyright download licensing fees, et all. as outlined above.
(e) Be advised that any Account Restriction Fees (up to $250.00) or Account Inactivation Fees (up to $500.00) resulting from student failures to complete their monthly coursework as agreed and stay in communication with Student Success are completely non-refundable.
(f) Be advised that any Overtime Fees (up to $500.00 per 6 Months) resulting from student needs to extend their allotted course access beyond the 24 Month time frame granted for coursework completion are completely non-refundable.