Prospective Student Acceptance & Denial Policies
Prospective students attempting to enroll in our multi-course certification, such as our Holistic Nutrition Certification (HNC), are required to complete a scholarship application and schedule & attend a welcome call with an EHI Welcome Specialist to determine eligibility for our programs within 21 days of application submission. All prospective students interested in enrolling in our multi-course certifications must be 18 years or older and have a high school diploma or equivalent. During the call with an EHI Welcome Specialist students will have the opportunity to ask as many questions as they like. At the conclusion of the call the EHI Welcome Specialist will determine if the prospective student meets or exceeds our criteria for acceptance. Prospective students that meet or exceed our criteria for acceptance will receive an Acceptance Letter & partial scholarship award (based upon availability) via email within 24 hours and are eligible to enroll at EHI. Students who do not meet our criteria for acceptance will be issued a denial letter via email with rationale/corrective actions they can take for reapplication within 24 hours. Prospective students receiving a denial letter may reapply as soon as all corrective action has been proven to be completed.
School Enrollment & Holiday Calendar
EHI is an open-enrollment school for multi-course certifications. Single-course certifications begin and end on specific calendar dates each year and the dates can always be found on the specific certification page on this website. The EHI classrooms are open to students 24 hours each day, 365 days each year. Faculty & administrative support is available Mon-Sat and by special appointment as well. Each student additionally receives Dr. Henele’s private cell phone number upon enrollment for any potential emergency situations within the classrooms. All employees are given Summer & Winter Breaks off, and during these times the classrooms, while open for student access, are unsupported and administrative offices, such as Student Success, are closed. Summer Break begins each year on July 1st and can last up until July 14th. Winter Break begins each year on the last Saturday before December 25th and runs through the first week of the New Year.
Identity Verification Policy
Enrolling Students are required to submit a copy of their state issued driver’s license, id, or passport with picture in the secure New Student Tour on-boarding course before beginning their coursework so we can verify each student’s identity. Failure to provide requested identification is grounds for having access to the classrooms restricted until such time as the identification is provided and validated by the school. This policy is non-negotiable.
Books, Supplies & Materials Refund Policy
EHI does not sell books, supplies or materials directly. Therefore, any attempted refunds must be sought by the student through the purchase vendor.
Single-Course Certification Cancellation & Refund Policy
Enrollment cancellation requests must be submitted via e-mail to StudentSuccess@EHIAmazing.org. Single-course Certifications are not reviewed or regulated by the Oregon HECC and are intended to be used for enhancing personal education and/or professional acumen on the topics covered. Unless the school has discontinued the program of instruction, the student is financially obligated to the school according to the following:
(a) If cancellation occurs prior to the 1st day of the course, all monies related to the enrollment agreement shall be refunded.
(b) If cancellation occurs after the start of the 1st day of the course, no refunds will be issued. However, students may defer their participation to future offerings of the same course without penalty if they notify Student Success in writing within 7 days of the start of the course.
(c) Students who do not finish their coursework in the allotted time can retake the course for an audit fee of $100 during a future offering and complete their coursework at that time.
(d) If at any point during the student’s matriculation through any single-course specialty certification hosted by the school, the student is expelled for disciplinary reasons relative to violations of the student handbook, after the 1st day of the course and following due process with the leadership council, then the student shall not be eligible for a refund.
(e) Note: At no point will a student receive a refund for discounts, scholarships, savings, or tuition credits awarded at the time of enrollment.
For cancellation under Subsections 1 (a)-(e), the “date of enrollment” will be determined as follows:
(a) When enrollment occurs by a document exchange through a mail delivery service, the enrollment date shall be the date the enrollment agreement is signed by both the student and the authorized school official, whichever is first;
(b) When the enrollment occurs online, the date of enrollment will be the date the school receives: (1) The first tuition payment, (2) a copy of the enrollment agreement signed by the student, and (3) the date the student is granted access to the program.
In the event that the student does not complete the official enrollment agreement within 48 hours of receipt of the enrollment agreement, the date of the first tuition payment and date of access to the program will be considered the official enrollment date.
Notice: Students are granted access to the Schoology Classrooms 24 hours prior to the official start of the class.
Multi-Course Certification Cancellation & Refund Policy
Enrollment cancellation requests must be submitted via e-mail to StudentSuccess@EHIAmazing.org. Unless the school has discontinued the program of instruction, the student is financially obligated to the school according to the following:
(a) If cancellation occurs within 5 business days of the date of enrollment but before the first login, all monies related to the enrollment agreement shall be refunded;
(b) If cancellation occurs within 5 business days of the date of enrollment and one or more logins have occurred, EHI reserves the right to retain the Copyright Download License fees associated with the first course ($500). All other monies related to the enrollment agreement shall be refunded;
(c) If cancellation occurs after five business days of the date of enrollment and before the first login, all monies related to the enrollment agreement shall be refunded with the exception of the enrollment fee of $250;
(d) If cancellation occurs after five business days of the date of enrollment, but before the completion of the first lesson assignment, and one or more logins has occurred, all monies related to the enrollment agreement shall be refunded, with the exception of the following fees:
(1) The enrollment fee of $250. (2) Copyright Download Fees associated with the first course ($500).
(e) If withdrawal in writing occurs after the completion of the first lesson assignment but before 50 percent of the total lesson assignments are completed AND before 9 months from the date of the first tuition payment, the student shall be entitled to a pro rata refund of the tuition when the amount paid for the instructional program exceeds the charges owed to the school. In addition to the pro-rated tuition charge, EHI will retain the Enrollment Fee, Administrative Fees, Copyright Download License Fees, and any Account Restriction Fees (up to $250.00) or Account Inactivation Fees (up to $500) resulting from student failures to complete their monthly coursework as agreed and stay in communication with Student Success.
(f) If withdrawal in writing occurs after completion of 50 percent or more of the total lesson assignments OR after 9 months from the date of the first tuition payment (whichever scenario applies), the student shall be obligated for the tuition charged for the entire instructional program and shall not be entitled to any refund, including any Overtime fees (up to $500.00 per 6 months) resulting from student needs to extend their allotted course access beyond the 24 month time frame granted for coursework completion.
(g) If at any point during the student’s matriculation through any course or program hosted by the school, the student is expelled for disciplinary reasons relative to violations of the student handbook following due process with the leadership council, the student is financially obligated to the school according to the policies outlined above under Subsections (a) – (f).
(h) Note: At no point will a student receive a refund for discounts, scholarships, savings, or tuition credits awarded at the time of enrollment.
For cancellation under Subsections 1 (a)-(f), the “date of enrollment” will be determined:
(a) When enrollment occurs by a document exchange through a mail delivery service, the enrollment date shall be the date the enrollment agreement is signed by both the student and the authorized school official, whichever is first;
(b) When the enrollment occurs online, the date of enrollment will be the date the school receives: (1) The first tuition payment, (2) a copy of the enrollment agreement signed by the student and (3) the date the student is granted access to the program. In the event that the student does not complete the official enrollment agreement within 48 hours of receipt of the enrollment agreement, the date of the first tuition payment and date of access to the program will be considered the official enrollment date.
Notice: students are granted access to the Learning Management System immediately following receipt of the first tuition payment.
A student is entitled to receive a pro rata refund of refundable tuition charges if 50% or less of the program has been completed. The following criteria will be used to determine the amount owed to a student at the time of withdrawal/termination;
(a) The date of the student’s withdrawal/termination will be considered the initial date of their written request as time stamped in their email communication (or official expulsion) and will be used to determine the length of time enrolled in the program by determining the numerical difference between that date and the date of their enrollment as found within their Enrollment Agreement.
(b) The lesson in progress at the time of their written request (or official expulsion) will be considered participated in for the purposes of determining progress in the program at the time.
(c) Completion percentage will be determined using the length of time enrolled in the program (measured in days) or number of lessons participated in. The criteria that results in the higher completion percentage rate will be used to determine the refund. For example, if a student makes a formal request for withdrawal during day 32 but has completed 101 Lesson 10, then their completion percentage would be considered to be 20% and their refund percentage would be 80% of refundable tuition (total tuition received less Enrollment Fees, Administrative Fees, & Download Licensing Fees).
(d) Refundable tuition charges do not include any non-refundable fees, such as the enrollment fee, administrative fees, copyright download licensing fees, et all. as outlined above.
(e) Be advised that any Account Restriction Fees (up to $250.00) or Account Inactivation Fees (up to $500.00) resulting from student failures to complete their monthly coursework as agreed and stay in communication with Student Success are completely non-refundable.
(f) Be advised that any Overtime Fees (up to $500.00 per 6 Months) resulting from student needs to extend their allotted course access beyond the 24 Month time frame granted for coursework completion are completely non-refundable.